Successful agents know if their pipeline isn’t filled with potential buyers and sellers, they are quickly out of business. Quality leads mean everything.
It’s easy to get inundated with the day-to-day transactional business of selling real estate. There are inspections to schedule, showings to get feedback on, and appraisal issues to contend with. All of that must be juggled with cultivating new business.
Quality online lead referrals must be a spoke in your prospecting wheel.
Every agent needs multiple streams of business—referrals from past clients, family members and friends, as well as strangers actively searching for a new home or considering selling the house they own.
Buyers and sellers start their search online. If you’re not capturing those potential clients when they are without representation and searching for advice, you are not optimizing all of your resources.
At least 20% of home buyers said they found their agent on realtor.com®—compared to 13% and 12% on the two top competitor sites, respectively, according to the February Consumer Brand Tracking Study by Westerberg Consulting.
ConnectionSM for Cobrokerage Works for You
Unclaimed buyers searching active listings on realtor.com® are funneled to agents signed-up for ConnectionSM for Cobrokerage.
Because realtor.com® listings are updated every 15 minutes from more than 800 MLS systems across the country, buyers are searching current inventory. There are sites that sell leads from closed or expired listings; that does you a disservice.
“We know you have choices," says Steve Pacinelli, Vice President of Industry Events for Move, Inc., operator of realtor.com®. "Various companies offer leads. I say evaluate them on quality, time invested and ROI. Once you put that time in, you can’t get it back.”
Kimberly Grogan, a REALTOR® from Arlington, TX, won Rookie of the Year in 2012 for the national Keller Williams franchise. She credits ConnectionSM for Cobrokerage for her success as a new agent.
“There’s always that moment when you’re hesitant to call your sphere,” says Grogan.
She circumvented the fear by signing up for leads.
“When I first started, I was spending about $1,000 per month on leads,” she adds. “I was making about $8,000 a month off of those leads.”
She said she closed two deals a month as a direct result of ConnectionSM for Cobrokerage.
Realtor.com® delivers better leads, according to a June study by PAA research, an independent research firm. The study shows agents are 30% more likely to convert a realtor.com® lead versus the competition.
But it’s not just about getting the lead. Agents must also follow up on those leads quickly, as Grogan did.
“The moment a lead came in, I responded,” she says.
ConnectionSM for Cobrokerage Works Fast
For consumers thirsting for timely information, fast responses are the key to converting them into clients. A Harvard Business Review study noted 70% of buyers expect a response to an online inquiry within 30 minutes. Yet, it takes REALTORS® two hours to respond, according to the National Association of REALTORS®.
That disconnect has been addressed in the latest update to ConnectionSM for Cobrokerage.
Now, the system will automatically send a text or email response you can customize, to the client, within 15 minutes.
“It’s your words,” says Pacinelli. “Remember, the best agent is the available agent.”
ConnectionSM for Cobrokerage Just ... Works
Grogan sold $6.3 million in residential real estate in her first year using ConnectionSM for Cobrokerage. Now three years into the business, she has a team, The Grogan Group, with a buyer’s agent to handle online leads.
With ConnectionSM for Cobrokerage, leads come with an actual phone number and email address. It will even import useful demographic information about the lead such as household income, marital status, place of employment and job title, when available. It also shows the last three houses the prospect looked at online as well as the ones saved as their favorites.
The point is to move the conversation along. The first conversation is no longer an expedition into their wants and price range; it’s a revelation of how knowledgeable you are.
“We make you smarter," Pacinelli adds. "You can introduce them to new homes because you already know what they are looking for."